FAQ

Q ---       How do I place an order?

A ---       To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
4. From here, you need to select your shipping methods and click “next” button.
5. Next you'll need to choose your payment method then click “next” button.
6. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
7. Click “Confirm Order” to complete the order.

Q ---       Do I need to create an account to place an order?

A ---       You don’t need to sign up as a member. You can proceed as ‘Guest’ to place your order.

However, an email is required during the ordering process so we can send you the order ID for

your tracking purpose.

Q ---       How do I track my order?

A ---       You can insert your tracking ID that will be sent to your email upon successful ordering on our

logistic partner’s website to track your order status.

Q ---       What shipping methods do you provide?

A ---       At the moment, we ship our products via our appointed logistic partner. We are currently

working with CJ Century, Poslaju and Aramex.

Q ---       Do you provide COD (Cash on Delivery)?

A ---       Unfortunately, we don’t provide COD. However, we sell our potato chips in grocery stores and convenience stores. Feel free to check out these locations to grab your potato chips. You may click on the “Our Outlets” from the menu drop down list.

Q ---       Do you provide free delivery above a certain order?

A ---       Yes, we do.  In conjunction with the launch of our website, we are offering FREE delivery for orders NATIONWIDE from 12th December 2018 to 25th January 2019. You may order as many as you want. The more the better.

Q ---       Do you ship internationally?

A ---       We currently ship within Malaysia. But we are working on shipping internationally to make sure that you get to satisfy your salted egg yolk chips cravings.

Q ---       How long is the shipping and delivery process?

A ---       For online order, it will usually takes between 2 to 7 working days to reach the delivery address.

Q ---       What are the payment methods available?

A ---       Currently, we only accept online banking payment/transfer from all authorized local banks.  You may find the list of authorized banks as below :-

1. Affin Bank.
2. Alliance Bank (Personal).
3. Ambank.
4. Bank Islam.
5. Bank Muamalat.
6. Bank Rakyat.
7. BSN.
8. CIMB Clicks.
9. Hong Leong Bank.
10. HSBC Bank.
11. KFH.
12. Maybank2u.
13. OCBC Bank.
14. Public Bank.
15. RHB Bank.
16. Standard Chartered.
17. UOB Bank.

Q ---       Can I cancel an order?

A ---       Unfortunately, a successful order can’t be cancelled. We don’t want you to miss out on our addictive salted egg potato chips too.

Q ---       Are your chips halal certified?

A ---       No, they are not yet but they are pork-free.

Q ---       What’s the minimum packet to order?

A ---       Our minimum packets for order is 4 packets.